Shipments and returns


Please allow 2-3 days for your order to be processed for shipping. We make every effort to fulfil orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren't perfect. We ship both to the UK and to a select number of international destinations. Shipping times depend on your location. If you live in London, you'll get it faster than if you live in Paris. Our couriers indicate, but do not guarantee, 2-3 business days for UK delivery. International shipping takes longer, with an average time of 10 business days for delivery.

All deliveries are tracked and sent through courier companies. You will receive an automated email with your tracking number when the parcel has shipped.

It is unlikely that your items will arrive damaged, as we take every care with packaging and select our couriers based on the highest possible standards. If you notice any damages please do not accept the parcel and contact us.

We hope you will be 100% satisfied with our products and services. If for any reason you are not satisfied, we offer a 14-day return or replace period. The return period runs from the day you have received your parcel. If your return request is due to items being damaged in transit we will cover the courier fees in full.

You can request a return through your customer account or by contacting us from the Contact us page. After requesting a refund you must send back the items within 14 days. Failure to do so will result in any refund request being refused.